Salesforce Sales Dialer vs JustCall: Why Teams Are Switching To JustCall

Most teams start with Salesforce Sales Dialer because it’s already built into their CRM. But as outreach grows, they hit limits with no inbound routing and too many add-ons. That’s usually when they switch to JustCall.

With calling, texting, automation, and AI summaries built in, JustCall replaces three separate tools. Managers get visibility, reps get simplicity, and everyone spends less time fixing tech and more time talking to customers.

The connection is instant. Once linked, every call, text, recording, and note from JustCall automatically appears inside Salesforce. Reps can call directly from any lead or contact record, and managers can see call activity alongside deal progress.

The sync works both ways; so if a record updates in Salesforce, it reflects in JustCall too.

Because Salesforce Sales Dialer only covers part of what your team does daily. It helps place calls but doesn’t handle inbound, SMS, or post-call follow-ups. JustCall completes that loop. Instead of juggling separate systems, teams get one workspace for calls, texts, notes, and coaching; all still connected to Salesforce. That’s why many of them use JustCall as their “voice and messaging layer” for Salesforce.

Normally takes about 2-4 days. JustCall’s migration team ports your numbers, syncs contacts, and connects Salesforce for you. Call logs, recordings, and more stay intact. Teams don’t need an admin or IT support to make the switch. The experts at JustCall walk you through each step so it feels more like turning on a new feature, not changing systems.

Yes. Every business number can be ported to JustCall while preserving call history and contact data. The migration team manages the carrier process, ensuring zero downtime. All previous data in Salesforce remains available, and new activity in JustCall continues to sync automatically with those same records for a smooth transition.

JustCall builds follow-up into the workflow. After every call, reps can send an SMS, schedule a reminder, or trigger an automation.

It also logs key points from the conversation automatically, so reps don’t waste time writing notes or updating CRM fields. That’s hours saved every week across your team.

Managers can see who’s calling, how often, and what outcomes they’re getting; all in real time. The dashboard shows connection rates, call durations, missed-call trends, and rep activity. They can filter by user or campaign and listen to call recordings directly from the report. It’s a clear view of performance without waiting for Salesforce exports or custom dashboards.

Both. JustCall handles inbound calls with IVR menus, smart routing, and queues, so every call reaches the right person. You can set after-hours rules, forward calls by skill, and track response times; all in the same workspace.

That’s one of the biggest reasons teams outgrow Salesforce Dialer; inbound and outbound shouldn’t live in two different systems.

Salesforce Sales Dialer charges separately for inbound, outbound, and call minutes. Those small add-ons stack up fast. With JustCall, teams pay a simple monthly fee per user with everything included. Calling, texting, analytics, and automations are part of the plan, so budgets stay predictable and scaling up doesn’t mean redoing your math every quarter.

From the start, teams get a dedicated migration specialist who helps set everything up and trains the team. Once they’re live, JustCall’s support team is available 24/7 by chat or email. Most teams only need one setup call before they’re fully comfortable. But if you need extra help configuring automations or integrations later, JustCall’s success team is always a message away.