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Inbound Contact Center
Build superior customer
experiences
Business Phone System
Build seamless voice and SMS workflows on a single platform
IVR (Call Menu)
Guide your customers to the right solution with interactive options
Call Forwarding
Redirect incoming calls for faster handling and resolution
Automated Call Distribution
Automatically receive and distribute calls to the right agents

Sales Dialer
Maximize sales outreach with dialing automation
Outbound Call Center
Reach customers with seamless outbound calling capabilities
Call Recording
Automatically record calls and improve customer interactions
Advanced Analytics
Monitor real-time performance of agents with meaningful metrics

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SMS & MMS Inbox
Send and receive texts and multimedia messages
SMS Workflows
Build dynamic workflows for seamless business messaging
WhatsApp Inbox
Connect and collaborate with a shared WhatsApp inbox
SMS Copilot
Frame on-point business texts with AI-powered insights

SMS Campaigns
Send promotions, reminders, and updates
Bulk SMS
Reach your prospects and customers at scale
SMS Bots
Send automated answers, follow-ups, and responses

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Answering service
Reliable answering service to manage calls around the clock without extra staffing.
AI SDR
AI-driven sales agent that qualifies leads and schedules meetings for your team.

AI receptionist
Smart, human-like receptionist to handle calls, book meetings, and route inquiries.
Virtual phone answering
Professional phone answering service that engages callers and captures messages.

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Conversation Intelligence
Achieve peak agent productivity and drive customer delight
AI Coaching
Ramp up and train agents rapidly with personalized coaching plans
Agent Assist
Boost agents' success rate with real-time AI-powered guidance
SMS Copilot
Frame on-point business texts with AI-powered insights
Automatic Call Scoring
Evaluate performance instantly and save hours on manual assessment

Agent Analytics
Get a 360 degree view of agent performance
Call Transcription
Ditch manual note taking with AI-based summary & transcriptions
Moment Analysis
Highlight and revisit key moments from calls
Sentiment Analysis
Track and detect customer sentiment

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CRM Integration
Build automated calling and SMS workflows with CRM integrations
Automated Call Distribution
Automatically receive and distribute calls to the right agents
Call Disposition
Seamlessly group and track conversations by outcomes
SMS Bots
Send automated answers, follow-ups, and responses

SMS Workflows
Build dynamic workflows for seamless business messaging
Automated Call Scoring
Assign call scores and build customized agent training pathways
Predictive Dialer
Enhance contact rates with dialing automation software

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Discover our 100+ other integrations

APIs and Webhooks

Build custom integrations using our robust APIs and Webhooks — and scale effortlessly.

Connect
Connect with customers over Voice, SMS and WhatsApp
Prospect
Connect with more leads with automated outbound dialing
Collaborate
Chat with your team, get insights, and take action, all in one place

Convert
Turn website traffic into leads and connect with prospects instantly
Coach
Improve your team's performance and productivity, assisted by AI
Assist
Resolve customer queries better and faster with one shared inbox

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Sales
Seal more deals, accelerate your pipeline, and coach with AI
Lead Generation
Never miss a lead generation and instant engagement opportunity
Marketing
Reach and convert more leads with omnichannel campaigns
IT & Operations
Simplify IT operations with a modular platform

Customer Success
Delight and retain your customers with great service experiences
Customer Support
Ensure personalized and smarter interactions for your customers
Recruitment
Manage all things hiring and candidate communication at scale
Dispatch
Win over customers and their loyalty with great delivery experiences

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Real Estate
Accelerate property deals by handling calls and showings efficiently
Technology
Offer the best-in-class customer communication platform to your team
Financial Services
Deliver secure conversations with your customers and built trust
Fitness & Wellness
Grow bookings and memberships, deliver great client experiences

Healthcare
Offer contextual and reliable support to your patients and providers
Education
Manage workflows for admissions, enrollment, and counselling in one place
Retail
Enhance retail customer engagement and service

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SimpleTexting vs JustCall: What Makes JustCall The Better Pick

Name: JustCall
Brand: JustCall
Rating: 4.3 (2225 reviews)

JustCall unifies calling + SMS with AI workflows, automated summaries, and CRM-connected tasks. Less manual work, more productive conversations.

No credit card required
14 days of JustCall AI on us

Feeling Held Back by SimpleTexting? You Don’t Have To.

Three reasons for choosing JustCall over SimpleTexting

Build, customize, and control your communication workflows with JustCall’s powerful developer platform.

Adaptive dialers

Auto, Predictive, and Dynamic dialers boost connect rates and outbound efficiency, something SimpleTexting doesn’t offer at all.

Unified outreach

Run dialers with SMS and WhatsApp together, then trigger the right follow-up based on connects, replies, or dispositions.

AI-powered lead capture

Use AI Voice Agents to qualify leads, book callbacks, and route high-intent conversations, so your team never misses opportunities.

Feature Comparison Pricing Comparison

Where JustCall beats SimpleTexting

Features	JustCall	SimpleTexting

SMS suite

High call/message volume	SMS + WhatsApp in same workspace as voice	SMS-only; does not offer calling or WhatsApp
No-code support automations	Visual workflows trigger follow-ups from call events across channels	Automations limited to SMS scheduling, autoresponders, and basic conditional logic; no call-based triggers
Multichannel teams	Calls, SMS, WhatsApp tied to outcomes and synced back to CRM	SMS-only workspace; no unified call/SMS/WhatsApp view, no CRM-synced voice data

AI suite

Coaching at scale	Real-time call assistance, live prompts, automated summaries & scoring	No calling, no call coaching, no call summaries, no AI scoring
After-hours demand capture	AI Voice Agent qualifies, books, and routes leads 24/7	No voice agent, no voice workflows; SMS autoresponders only
Clean CRM data	Auto-logged summaries, dispositions, and next steps	Logs SMS conversations; no call data, no AI-generated summaries, no automated disposition syncing

Voice/Dialer suite

SMBs & mid-market sales	Auto, Predictive & Dynamic dialers for high-volume outreach	No dialer. SimpleTexting is SMS-only; no calling or outbound dial campaigns
Speed-to-lead	Event-based workflows trigger SMS/WhatsApp or callbacks on ring/connect/voicemail	Does not support calling, call-based triggers, or speed-to-lead workflows; only SMS automation
Manager oversight	Live listen/whisper/barge + AI summaries & QA scoring tied to CRM	No calling features, no whisper/barge, no call QA, and no AI coaching tools

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Discover how JustCall provides better value than SimpleTexting

JustCall Team: $29/user/mo (annual)

Closest SimpleTexting tier: Basic / Essentials (starts ~$29–$45/mo depending on contacts + add-ons)

What you get with JustCall Team plan vs SimpleTexting

Messaging Module: SMS + WhatsApp in the same workspace

Voice Module: AI transcription & summaries; IVR and core analytics

What SimpleTexting offers: SMS-only platform

JustCall Pro/Pro Plus: $49-89/user/mo (annual)

Closest SimpleTexting tier: Advanced SMS plans (pricing varies based on volume + additional seat fees)

Messaging Module: Bulk SMS campaigns, SMS workflows, WhatsApp

Voice Module: Power Dialer, intelligent routing, call recording & transcription

What SimpleTexting offers: SMS scheduling + campaigns + two-way chat.

JustCall Business: Custom

Closest SimpleTexting tier: Enterprise (custom SMS volume + API + service packages)

Messaging Module: Multichannel automations across calls, SMS, and WhatsApp

Voice Module: AI Voice Agent (24/7), real-time assist, AI coaching & QA

What SimpleTexting doesn’t offer: No calling, AI Voice Agent, automated QA scoring, real-time coaching, WhatsApp, multichannel inbox, and voice or call-based workflows

SMS is a start. JustCall gives you the full customer conversation

JustCall adds AI Voice Agents, real-time coaching, instant summaries, and automated follow-ups so your team can qualify more leads and convert faster.

Listen to a Sample Call

Sophie, AI Receptionist

Handle leads around the clock

AI Voice Agent engages prospects 24/7, qualifying, booking, and routing calls automatically. SimpleTexting can auto-reply to texts but cannot answer calls, qualify leads by phone, or route voice conversations.

Coach inside every conversation

Live prompts, transcripts, scoring, and QA tools appear where reps work, so managers can coach calls in real time.

Insights that accelerate deals

AI captures objections, next steps, sentiment, and call outcomes automatically, feeding cleaner intelligence into your CRM.

One workspace. Multiple features.

Multi-mode sales dialer

Auto, Predictive, and Dynamic dialers in one place. Something SimpleTexting doesn’t offer – no calling or dialing at all.

Live listen, whisper, barge

Coach reps in real time with supervisory call controls. SimpleTexting has no voice monitoring or coaching tools..

SMS + WhatsApp in one place

Send follow-ups from calls across SMS and WhatsApp with no channel switching.

AI Voice Agent that's always around

Qualifies leads, answers calls, books meetings, and routes hot intent 24/7.

AI coaching on calls

Real-time prompts, transcripts, and scorecards help reps ramp faster. SimpleTexting offers no call coaching or call transcripts.

Call recording + QA tools

Record inbound/outbound calls, review, annotate, and score. SimpleTexting does not support calling or call recording.

Central analytics

View connects, talk time, sentiment, and multichannel outcomes in one dashboard. SimpleTexting provides analytics for SMS only, with no voice data.

Automatic CRM sync

Trigger SMS/WhatsApp/call workflows from outcomes, and sync everything back to your CRM automatically. SimpleTexting syncs SMS conversations but cannot sync call outcomes or multichannel data.

Fits right into your sales tech stack

Power Dialer plays nice with all your existing sales tools.

See All Integrations

How to migrate to JustCall

Switching to JustCall is simple and stress-free. Our team handles the migration for you, ensuring your numbers, users, and workflows move over smoothly so your operations stay uninterrupted.

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Unlock the full potential of our product with a free trial

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Port your number

Discover how easy it is to port your number to JustCall

Port your number

Trusted by 6,000+ businesses worldwide

62 %

Higher connect rate

8 x

ROI within a year

57 %

Increase in sales close rate

4 x

Increase in outbound activity/rep

Frequently asked questions

What’s the main difference between SimpleTexting and JustCall?

Teams that have outgrown SMS-only outreach and need calling, dialers, WhatsApp, and AI coaching in one place choose JustCall. If you’re stitching SimpleTexting with separate phone systems or manual follow-ups, JustCall unifies every channel so reps move faster and ops stay cleaner.

Does JustCall replace SimpleTexting or work alongside it?

It replaces it. Your SMS numbers, contacts, and routing come over cleanly. Reps get one workspace for calls, SMS, and WhatsApp instead of juggling tabs. Every conversation auto-logs to your CRM with summaries and dispositions, and managers get live coaching, something SimpleTexting doesn’t offer.

Which platform is better for sales and outbound teams?

SimpleTexting is built for SMS marketing and two-way texting.
JustCall is built for revenue teams – with calling, dialers, WhatsApp, event-based automations, real-time AI coaching, and multichannel CRM syncing. If your team needs calling + SMS + automation, JustCall is the more complete tool.

How do pricing and add-ons compare between SimpleTexting and JustCall?

SimpleTexting pricing scales mainly via SMS volume, keywords, and contact limits. JustCall includes calling, SMS, dialers, analytics, and WhatsApp in the core product, and you only add AI when you need it. Need to know more? Check out our pricing.

Does SimpleTexting have dialers like JustCall?

No. SimpleTexting doesn’t offer any kind of dialer.

JustCall includes Power, Predictive, and Dynamic dialers so teams can lift connect rates and automate follow-ups from call events.

How does AI compare between SimpleTexting and JustCall?

SimpleTexting’s AI assists with drafting text messages.

JustCall adds real-time AI prompts, objection cues, instant summaries, QA scorecards, sentiment analysis, and after-hours qualification via AI Voice Agent.

Which platform has better analytics and CRM syncing?

SimpleTexting analytics are SMS-only.

JustCall sends call + SMS + WhatsApp summaries, dispositions, and next steps into Salesforce, HubSpot, Pipedrive, and 100+ CRMs. Managers get consistent multi-channel reporting with scorecards and compliance-ready logs.

How easy is it to switch from SimpleTexting to JustCall?

Most teams go live in 2-3 days. Numbers port over with guided migration; users can start calling, texting, and using AI summaries instantly – without separate phone system setups.

Can I keep my SimpleTexting numbers if I move to JustCall?

Yes. You can port your SimpleTexting numbers into JustCall, and our carrier ops team handles the process. SMS flows can be rebuilt in JustCall’s visual workflow builder, with the added benefit of call and WhatsApp steps.

Which platform delivers better ROI for sales teams?

Teams switching to JustCall usually see higher connect rates, faster rep ramp, and cleaner CRM activity. Dialers drive more call volume, AI summaries cut admin work, and built-in coaching improves conversion. For many teams, it’s a similar budget but with more pipeline per rep hour.

Less busywork. Better conversations. More selling.

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